STAR2STAR

Connectors

• Salesforce
• Amazon
• GSuite
• Marketo
• Stripe
• Facebook
• Oracle
• Zendesk
• OneDrive
• and More!

Packaged Applications

• See the status of teammates with presence indicator alerts (green for available, red for busy, yellow for ringing, and blue for dialing)
• Quick dial frequently called numbers with your Favorites List
• Place calls outside of your organization with Contacts List Integration
• One-touch access to voicemail
• Call transfer
• Conference calling for on-the-fly meetings
• Secure user authentication
• Calls can be placed over 3G/4G networks

• Agent login/logout
• Skill-based ring strategies
• Flexible queuing configurations
• Agent barge, monitor, and whisper functionality
• Real-time displays (optional)
• In-depth reporting (optional)
• Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes
• Implement to any existing Star2Star system without additional hardware

• Customer calls reroute to employee cell phones or another office location
• Auto attendants continue to operate, delivering messages to customers or redirecting their calls
• Voicemails are delivered to employees' email inboxes

Features and Benefits

Cloud, Voice, and Data Optimization

Customized Network Usage

Quality-of-Service (QoS) On Any Network

Uninterrupted Service

Direct Peering With 150+ Cloud Apps

Plug and Play Installation

Your business is wherever you go; it’s at the office, on your laptop at home, and even on your mobile phone. The ability to communicate on the go and access your critical documents securely is more important than ever. In order to keep up, you need a workspace solution that goes wherever you do.

Our Desktop-as-a-Service solution provides cloud-optimized virtual apps and desktops, storage, and anywhere, anytime access to your desktop with the device of your choice.

Your Applications, When And Where You Need Them

Unifying your communications goes hand-in-hand with optimizing your operations and end-user tools. Desktop-as-a-Service is a virtual desktop solution that integrates your office workspace with your communications and collaboration platform, allowing you to stay connected to every tool you need to be productive from anywhere.

The Industry's Only Citrix Ready UCaaS Partner

Our unique partnership with Citrix allows us to package our award-winning Business Voice system, including multiple UCaaS applications such as Video Meetings and Text Messaging, with the Citrix Virtual Apps and Desktop solution to create a one-of-a-kind user experience. This solution allows businesses to easily deploy a virtual desktop with all the productivity applications they need including our industry-leading UCaaS solution, Business Voice, in a high quality, consistent, and secure manner that ensures an unparalleled user experience.

Multi-device Access

With the ability to login to your virtual workspace from any device, you will never have to transport your office equipment or worry about not having access to critical files. Desktop-as-a-Service offers a seamless user experience across your phone, tablet, computer, and more!

Built-in Security

Security is our number one priority for all of our cloud solutions, especially where your private data is concerned. Desktop-as-a-Service leverages cloud storage, multi-factor authentication, encryption, and context-based access controls to keep your desktop and data safe no matter where your access point is. Our security features also reduce the risk of intrusion and security breaches with centrally secured apps and desktops to eliminate VPN holes.

Adaptive Desktop

The Desktop-as-a-Service workspace adapts to your environment and acts as an extension of your network. When you’re logged in, the connection is constantly monitored for uptime and security.

Vertical-specific Customization

Every business is unique and requires its own set of workflow tools. With Desktop-as-a-Service, you can customize the applications that come with your workspace to fit your operations needs. We can create application packages for any vertical including healthcare, finance, government, manufacturing, and more.

Multiple User Account Types

We provide applications, pooling, and multi-user access models to suit your budget and company structure.

Application Agnostic

Desktop-as-a-Service is built to work with apps from any vendor including Windows, Linux, SAP, Apple/iOS, and more.

Microsoft Exchange Online - Add-On Purchase

If you want to maximize your Desktop-as-a-Service portfolio, add Exchange Online by Microsoft for powerful, enterprise email, and calendaring. Exchange Online adapts to the way you work with intelligent inbox and calendar features.

Desktop Softphone for Desktop Integration

You can integrate Desktop-as-a-Service with Desktop Softphone to maximize your efficiency and transform your workspace into a fully-featured phone. Manage your calls as you would with your physical deskphone through Desktop-as-a-Service while staying connected to the rest of your apps.

Star2Star Application Framework Integration

Star2Star’s Application Framework houses your end-to-end tools for seamless communications. Integrate Desktop-as-a-Service with the application framework to leverage your Star2Star system as part of your workspace and seamlessly access the Activity, CRM Contact Sync, Digital Fax, and Receptionist Console applications.