SUPPORT

Your Technology Professionals are here to help

Trident Support Services are available to help you 24×7. Our goal is to provide exceptional service from ticket submission through issue resolution. With this in mind we offer multiple ways to submit a service request including phone, email, online or through our customer portal.

For critical (P1) or time sensitive requests, please call our service line to get a ticket opened immediately (business hours) or leave a message that pages the on-call engineer (off-hours). All service requests will be responded to per the SLA agreement in your support contract. Please note, any request submitted electronically during nonbusiness hours will be worked the next business day.

Managed Technology Provider
  • Managed IT Solutions
  • Managed Backup Solutions
  • DAAS
    • Star2Star powered by Citrix
Unified Communications
  • UCAAS
    • Star2Star
Networking and Security Solutions
  • Wireless
    • Ruckus
  • Networking
    • Ruckus
  • Network Security
    • Firewall
      • Watchguard
    • Backup
      • Barracuda
    • Anti-Virus
      • Webroot
  • Physical Security
    • Access Control
    • Surveillance Cameras
    • Alarm System
Audio/Visual Solutions
  • Building Automation
  • Board Rooms
  • Conference Rooms
  • Class Rooms
Structured Cabling Solutions
  • Data Cabling
    • Siemon, Panduit, Leviton
  • Fiber Optic Cabling
    • Corning, Siemon, Panduit, Leviton
Residential Solutions
  • Networking and Wireless
  • Home Automation
    • Control4
  • Home Theatre
  • Surround Sound
  • Security
    • Protected by Trident
  • Cabling

Address

2627 Leighton Ridge Dr., Suite 100
Wake Forest, NC 27587

Service Line

Request Service

2627 Leighton Ridge Dr.,
Suite 100
Wake Forest, NC 27587